CALLING COMPLIANCE

AI calling, done responsibly.

How we keep calls lawful and respectful, and what we expect from brands that use Scalysis.

Last updated 26 Oct 2026

Your calling hours

Calls run only inside the hours and days you set. We recommend 9 AM to 9 PM.

Registered numbers

Calls go out from registered Indian numbers, never spoofed caller IDs.

Your brand, upfront

Agents are set up to introduce your brand at the start of every call.

Your own customers

Built for calls about orders, deliveries and carts your customers started.

Types of calls

CALL

TYPE

WHAT’S NEEDED

Order confirmation

Service

An order placed by the customer

Delivery issues and NDR

Service

An active order or shipment

Cart recovery

Promotional

Customer consent, and DND preferences respected

What we expect from you

Only upload numbers you have a lawful reason to call.

Get consent before promotional calls, and respect DND preferences.

Stop calling anyone who asks you to stop.

Never instruct an agent to deny being an AI when asked.

Follow TRAI’s TCCCPR 2018 and the Digital Personal Data Protection Act, 2023.

Recordings

Calls are recorded and transcribed so you can review outcomes. Recordings are kept for 90 days, then deleted. Tell your customers calls may be recorded, for example in your agent’s opening line or your privacy policy.

Report a call

Received a call you didn’t expect? Tell us and we’ll look into it.

Report it

Scalysis

TRAI

Loading font…

Scalysis

TRAI

Product

Company

Trust

Loading font…

Scalysis

TRAI

Product

Company

Trust

Loading font…