SECURITY

Your customers’ data, kept in India.

How we protect the order data, calls and recordings that run through Scalysis.

Last updated 26 Oct 2026

Hosted in Mumbai

App, voice and AI models run on Google Cloud in India (asia-south1).

Encrypted

TLS 1.2+ in transit. AES-256 at rest.

Isolated per brand

Every request is scoped to your store. No brand can see another’s data.

Least-privilege access

Production access is limited to named engineers, with key-based login only.

No training on your data

Your calls and transcripts are never used to train public AI models.

No card data stored

Payments run through a PCI DSS compliant gateway.

What we process

Only what is needed to place and review calls:

Order details: customer name, phone, address, items and amount.

Call audio, transcripts and call outcomes.

Your team’s account details and billing records.

How long we keep it

DATA

KEPT FOR

Call recordings and transcripts

90 days from the call

Call outcomes and campaign logs

12 months from campaign end

Customer contact data

Deleted within 30 days of your request or contract end

Need something deleted sooner? Email contact@scalysis.com and we’ll confirm once it’s done.

Calling safeguards

Calls go out only inside the hours and days you set.

Every call is traced end to end on systems we host ourselves.

Recordings and transcripts are visible only to your team.

Report a vulnerability

Found a security issue? Email contact@scalysis.com with steps to reproduce. Please give us reasonable time to fix it before sharing it publicly.

Have a security questionnaire?

Send it over. We’ll fill it in.

Email us

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Scalysis

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Scalysis

TRAI

Product

Company

Trust

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